Privacy Policy

The information collected depends on how you use the website, the services available to you and the checks that may be required before or during play. We try to limit collection to information that is reasonably needed to provide and protect the service. Information may be collected when you register, update your account, make a deposit or withdrawal, contact support, take part in a promotion, or browse the website.

Account and contact details

This may include your name, date of birth, residential or contact details, username, account credentials, communication preferences and other information you provide when opening or managing an account. We may also record messages, requests and details supplied when you communicate with customer support.

Verification and compliance information

To confirm identity, age, eligibility or account ownership, we may request verification information and documents. Depending on the circumstances, this can include identity documents, proof of address, information about the source or destination of funds, and records of checks carried out to prevent fraud, misuse, money laundering or other unlawful activity. We only ask for information that is relevant to the applicable check.

Payment and transaction records

We may handle records relating to deposits, withdrawals, wagers, gaming activity, account balances, bonuses where applicable, payment methods and transaction history. Payment providers may process payment information on our behalf. We may not receive or store complete payment card details where a payment provider handles those details directly, but we may receive confirmation, transaction references and other information needed to manage the account.

Device, technical and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and information about how you interact with the website. This information helps us keep the service secure, understand performance and identify unusual activity.

Personal information may be used for the following purposes. The particular information used will depend on the reason for collection and the service or request involved.

• To create, maintain and administer your player account.
• To provide gaming, payment, customer support and other website services.
• To confirm your identity, age, account ownership and eligibility to use the service.
• To carry out security, anti-fraud, risk and responsible gambling checks.
• To process deposits, withdrawals and other account transactions.
• To understand website use, troubleshoot technical issues and improve features, content and performance.
• To communicate with you about your account, service updates, security matters and requests.
• To send marketing or promotional communications where permitted and where you have provided consent or the communication is otherwise allowed.
• To meet legal, regulatory, tax, accounting, record-keeping and other compliance obligations.
• To investigate suspected misuse, breaches of account security, prohibited activity or other conduct that may harm players or the website.
• To establish, exercise or defend legal rights and to respond to lawful requests.

We do not use personal information for purposes that are incompatible with the reason it was collected unless a lawful basis or another permitted reason applies. Where automated tools are used to help identify risk, unusual activity or security concerns, additional review may be carried out where appropriate.

Marketing choices

You may be able to choose whether to receive marketing communications. You can usually unsubscribe by using the option included in a marketing message or by contacting us. Service, security and account-related messages may still be sent when they are necessary to operate or protect your account.

Information may be shared with service providers and professional advisers that help operate the website. These may include payment and identity verification providers, fraud prevention services, technology and hosting providers, customer support tools, analytics providers and security services. Such parties should receive only the information reasonably needed for their role and are expected to handle it securely and appropriately.

Information may also be disclosed where necessary to meet a legal or compliance requirement, respond to a valid request, protect players or the public, investigate suspected unlawful activity, enforce website terms, or protect our rights and property. If a business change affects the website or its operations, information may be transferred as part of that change, subject to applicable privacy requirements.

Security measures

We use reasonable administrative, technical and organisational measures to protect information from unauthorised access, alteration, loss, misuse or disclosure. Measures may include access controls, authentication procedures, monitoring, secure connections and restricted staff access. No online service can guarantee complete security, so you should use a strong password, keep account credentials confidential and contact support promptly if you believe your account or personal information has been compromised.

International handling

Some providers or technical systems used to operate an online service may handle information in countries other than Australia. Where this occurs, reasonable steps should be taken to protect the information and to use suitable safeguards consistent with applicable privacy requirements. The location of processing may depend on the provider and the service involved.

Retention

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, to operate and protect the account, resolve disputes, maintain business records or meet legal and compliance requirements. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

The website may use cookies and similar technologies to remember preferences, keep sessions working, support login and security functions, understand website traffic and improve the user experience. Some cookies are essential for the website to operate, while others help us analyse usage or support relevant communications.

Cookies are small files or data records stored on your device by your browser. You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly or some preferences may not be saved. Your browser may also provide information about cookies already stored on your device.

Third-party services used on the website may place or access their own cookies or similar technologies in accordance with their own privacy information. We encourage you to review the settings and privacy notices of services you choose to use.

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of your data, and withdrawing consent to marketing communications. You may also ask questions about how your information is used or raise a privacy concern.

Making a data request

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@axecasinonline.com. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request so that personal information is not disclosed to the wrong person.

Some requests may be limited or refused where an exception applies, where fulfilling the request would affect another person's privacy, or where information must be retained for legal, security, fraud prevention or compliance reasons. If information cannot be deleted immediately because it must be kept, it will be restricted from other use where reasonably possible.

Keeping information accurate

Please keep your account details up to date and tell us if information changes. We may ask for supporting information before updating important account or identity details. If you believe information we hold is inaccurate, you can request a correction using the email address above.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, the services we provide, technology, business practices or privacy requirements. The updated version will be made available on the website. We recommend checking this page periodically so you remain informed about how information is handled. Continued use of the website after an update may indicate acceptance of the revised policy where permitted.

If you have a question or concern about this Privacy Policy or the handling of your personal information, please contact support@axecasinonline.com.