Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Casino games are designed for entertainment, and outcomes are determined by chance or by the rules of the relevant game. Previous results do not predict future results. A win does not make another win more likely, and a loss does not mean that a win is due.

Before you play, decide how much time and money you are comfortable spending. Treat this amount as an entertainment expense, similar to the cost of another leisure activity. Only gamble with money that is available after essential expenses, savings and other financial commitments have been covered. Never use money needed for rent, food, bills, debt repayments or family responsibilities.

• Set a budget before you start playing and do not exceed it.
• Set a time limit and take regular breaks away from the screen.
• Keep track of your deposits, wagers and overall spending.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not borrow money, use credit intended for essential costs or sell possessions to fund gambling.
• Never chase losses by increasing your wagers or continuing to play for longer.
• Remember that taking a break or choosing not to gamble is always an acceptable decision.

Gambling should not interfere with work, study, relationships, sleep, health or other activities you value. If it stops feeling like entertainment, stop playing and consider using the account tools or support options available to you.

Planning your gambling in advance can make it easier to remain within your personal boundaries. Depending on the features available on your account, you may be able to choose limits or restrictions for deposits, spending, time or access. These tools are intended to help you make decisions before gambling rather than relying on willpower during play.

Financial limits

Consider setting a deposit or spending limit that reflects your entertainment budget. A limit should be based on what you can comfortably afford to lose, not on an amount you hope to win back. Once a limit has been reached, do not try to work around it by opening another account, using another payment method or asking someone else to fund your play.

Time limits and breaks

Online gambling can make it easy to lose track of time. Decide when your session will end before you begin. Use reminders, scheduled breaks or device settings to support your plan. Move away from the game during breaks and return only if you still feel comfortable and in control.

Temporary breaks and self-exclusion

If you need time away from gambling, consider requesting a temporary break or self-exclusion through the account support process. Self-exclusion is a stronger restriction intended for people who want to stop gambling for a defined period or longer. Requests should be made as soon as you feel gambling may be becoming difficult to manage.

During a self-exclusion period, do not attempt to create or use another account to continue gambling. If you have more than one account, tell the relevant support team so that the appropriate account restrictions can be considered. Account tools, cooling-off periods and self-exclusion arrangements may operate under applicable requirements and the available process may vary.

Problem gambling can affect anyone. It is not defined only by how much money is lost. Gambling may be becoming harmful when it takes up more time, attention or money than intended, or when it causes distress or difficulties in other parts of life.

Ask yourself whether any of the following signs apply to you:

• You spend more money or time gambling than you planned.
• You increase your wagers to achieve the same excitement or to recover losses.
• You think about gambling frequently when you are working, studying or spending time with others.
• You hide your gambling, losses or account activity from family, friends or colleagues.
• You feel restless, irritable or anxious when you try to reduce or stop gambling.
• You borrow money, miss bills or use savings to continue gambling.
• You gamble to escape problems, low mood, stress or other difficult feelings.
• Gambling affects your relationships, work, study, sleep or physical health.
• You have tried to stop or cut back but have not been able to do so.
• You return to gambling after a loss because you believe you can win the money back.

One or more of these signs may indicate that it is time to take a break and seek support. You do not need to wait for a crisis or a large financial loss before asking for help. Speaking with someone early can make it easier to regain control.

Practical steps you can take now

1. Stop gambling and sign out of your account.
2. Use available deposit, time, break or self-exclusion settings.
3. Tell a trusted person what is happening and ask them to help you stick to your plan.
4. Review your recent gambling activity and identify triggers, times or situations that lead to gambling.
5. Remove saved payment details where possible and avoid access to money that you may use for gambling.
6. Contact a qualified gambling support service for confidential advice.
7. If gambling has caused financial harm, speak with a financial counsellor about your options.

Free and confidential help is available in Australia for people affected by gambling, as well as their families and friends. Gambling support services can provide counselling, information, financial guidance and help with creating a plan to reduce or stop gambling. You can contact an appropriate service in your state or territory through official Australian government or health service websites.

If you are worried about someone else’s gambling, you can seek advice even if that person is not ready to ask for help. Support may include setting boundaries around money, discussing the impact of gambling and learning how to protect your own wellbeing. Avoid covering up losses or providing funds that allow harmful gambling to continue.

If you feel in immediate danger, are thinking about harming yourself or someone else, or cannot stay safe, contact emergency services in Australia or seek urgent help from a qualified health professional. Gambling losses are never a reason to put your safety at risk.

Our approach

Axe Casino supports informed and responsible participation. We expect players to provide accurate information where required, use only their own account and payment methods, and comply with applicable age and identity requirements. Gambling is for adults only. Do not allow another person to use your account, and take particular care to prevent children and vulnerable people from accessing gambling services or devices used to gamble.

If you have questions about responsible gambling tools, account restrictions or taking a break, contact the available support team through the website. Requests for help should be made promptly. We may apply account checks or restrictions where required by applicable rules, our policies or information provided by a player. Any restriction or support measure is designed to help protect players and does not guarantee a particular financial outcome.

Responsible gambling is an ongoing choice. Review your limits regularly, keep gambling separate from essential spending and be honest with yourself about how gambling affects your life. If you cannot stay within the limits you set, stop gambling and seek independent support.